The credit card company will reverse the charges. She confirmed that the compouter was defective soon after receipt and that I had worked with Dell to try to resolve. She asked for the transaction date and the tracking number for the return. The card company representative was very nice. This is a perk of using credit cards that I have never used before. I called my credit card company to dispute the charge. Luckily I have all of this in notes, chat transcripts, and emails. They told me they couldn't, and I should contact customer support. I was sure they were planning to send me some crummy computer they had just repaired from someone else, probably with a lame screen. It was like playing Wac-A-Mole with an evil corporate entity. Instead, different people from tech support kept offering the same solution I had rejected hours before. I asked if the computer would have the same trackpad and if I had the same problem, it would take more than a month to repair.

I asked if the computer would be new and they ignored the question. I asked the model number and they said they couldn't tell me unless I agreed to this plan first. So they said they could offer me an equivalent or 'better spec' computer instead. Instead, back at tech support, all of a sudden they decided that they would receive the part in just over a month. I asked to chat with a supervisor and they said one would call me later same day. They said no because it's been longer than 30 days (it was day 32, but I had sent the unit in for service on day 28). Customer suport said I needed to wait for parts information and should call tech support again. They promised to give me an estimate in 24 to 48 hours.Īfter three days there was no update so I talked with tech support then on-line chatted with customer support. The day they received the unit, they said that the unit needed to be fixed but they didn't have parts so there was no schedule for repair. The large trackpad started having wobbling / random clicks in around one week.Īs per tech support I sent the unit back for Express Repair, which they had promised would take 5-6 days. I purchased a custom configured Dell Inspiron with a beautiful high-resolution 16' display and an i7-11800 8-core, directly from Dell.

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Dell inspiron mouse pad not working